SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Modern Goodies (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://moderngoodiesco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The earrings are beautiful, not large, put the napkins in addition. I like it very much, thank you. The packaging is ordinary.
The shipping was very fast and the specifications were nicer than the picture my love liked the gift thanks to the store
Just like in the photo, maybe a little bigger than I expected. But I'm crazy!
The order took a little less than a month, completed the 10.12, received-06.01. Was combined with another order. Everything came in one piece, well packed. For this money, everything is fine. The mounts are whole and smooth, the earrings are matte as in the photo. I did not communicate with the store, it was not necessary.
Earrings are very beautiful. A little more big than that looks like in the picture. But סה״כ satisfied מהקניה. It's really fast country, within 8 days
The order arrived very quickly! Very nice. Size pleased they are medium! Material metal with matte coating. I liked it, I didn't even expect it.
Small defect on the ms loop they remain very pretty
Beautiful, arrived fast, not heavy, I recommend the store
The deputy came to make the shvidko. Wibladayu earrings are not cheap, the photo is not the same as yakysna, he does not pass on the direct call. Uncle store.
Very fast delivery to Kazakhstan, thank you, beautiful, look very beautiful, I advise.
excellent
I loved them, they are good size and they are beautiful!!
Very fast delivery, earrings great made, very glamorous I recommend
Look very beautiful. I'm delighted. Inside the pin, and these black crystals are like a movable hose on top. Look amazing. But go long
I didn't expect anything special, but the earrings were surprised, they look, Came very quickly to Spain. Recommend☝
SuperThank you very much for the fast shipment, everything is OKBEAUTIFUL♥️
Satisfied with the decoration in Ukraine came in 2 weeks (very quickly), I recommend
I thought the earrings would be smaller, but they look fine on the ears. The earrings are light, very thin metal, the black circle is slightly bent, but this is noticeable if you look closely.
Same as in the description. Worth it. They took much less time to arrive than expected.